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IP Telephony: Effective Customer Interaction
Communication and CRM — in one system
In today's business environment, reliable telephone communication and efficient customer contact management are essential for successful sales, high-quality service, and seamless international negotiations. We offer comprehensive solutions for integrating telephone communication with CRM, providing your business with convenient tools for automating communication and enhancing employee productivity.
Why is it important to integrate telephony and CRM?
1.Call control and automation
All information about calls is recorded in the CRM: conversations are recorded, customer data is saved and all interactions are recorded.
2.Optimization of international negotiations
Reduced communication costs thanks to VoIP telephony, call routing and integration with instant messengers.
3.Improving the level of service
Operators and managers receive complete information about the client during the call, which speeds up the process of processing requests.
4.Analytics and quality control
Call recordings, call statistics and reports help analyze employee performance and improve sales efficiency.
Our solutions for business
Implementation of IP telephony
Save on calls and the ability to work from anywhere in the world.
Integration of telephony with CRM (Bitrix24, Zoho, Salesforce, amoCRM, etc.)
Automatic creation of contacts, reminders and accounting of all communications.
Organization of call centers
Setting up multi-channel communication, voice menus (IVR), and call recording.
Hybrid solutions for offices and remote work
Connect employees from any device, regardless of their location.
Setting up routing
calls
Reducing customer waiting time and improving service levels.
Get a personalized solution for
effective communication
Leave a request - we will select the optimal solution for integrating IP telephony and CRM. This will help reduce call processing time, improve service and increase the efficiency of the team.
Get a consultation
Case
Problem
The client is an international trading company that faced the problem of high call costs and loss of customer data.
Solution
We have implemented IP telephony with CRM integration, combining call management and customer contacts in one system. All calls are automatically recorded in customer cards, and managers work with the communication history in real time
Result
• Reduction of international negotiation costs by 40%.
• Automate call processing and increase response speed to customer requests
• Improving quality control of employee communication with clients.
As a result, customer satisfaction levels increased significantly and the business gained complete control over its interactions with partners.
Contact us and optimize your customer communication
A well-structured communication system and integration with CRM is not just a convenience, but a real advantage for your business. Contact us and we will help you create a reliable and efficient communication environment for your company!
